Shipping policy
Shipping Policy
Last Updated: June 2026
At Drapple Foods, operated by KANAV ENTERPRISES PRIVATE LIMITED, we are committed to delivering fresh and high-quality products to our customers in a timely manner. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of orders placed on our website.
1. Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.
2. Shipping Coverage
Currently, Drapple Foods ships across India.
We reserve the right to limit or refuse delivery to certain locations based on service availability from our logistics partners.
3. Delivery Timeline
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on location, weather conditions, logistics issues, or other factors beyond our control.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers may be available on selected products, order values, or promotional campaigns.
- Shipping charges are non-refundable once an order has been dispatched.
5. Order Tracking
Once your order is shipped, you will receive a shipment confirmation via email, SMS, or WhatsApp containing tracking details (where available). Customers can track their orders using the tracking information provided.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to:
- Incorrect address provided
- Unavailability of recipient
- Refusal to accept delivery
the order may be returned to us. Additional shipping charges may apply for re-dispatch requests.
7. Delayed Deliveries
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Transportation disruptions
- Courier service delays
KANAV ENTERPRISES PRIVATE LIMITED shall not be liable for delays caused by circumstances beyond its reasonable control.
8. Damaged Packages
If you receive a package that appears damaged or tampered with:
- Do not accept the package if possible.
- Take clear photographs of the package.
- Contact us within 24 hours of delivery.
We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We shall not be responsible for delays, losses, or additional costs arising from incorrect or incomplete shipping information provided by the customer.
10. Order Status and Ownership
Ownership and risk of loss for products pass to the customer upon successful delivery at the shipping address provided during checkout.
11. Contact Us
For shipping-related questions or assistance, please contact:
KANAV ENTERPRISES PRIVATE LIMITED
Brand: Drapple Foods
Email: drapplefoods@gmail.com
Phone: +91 98181 37178
Address:
Floor No.: FIRST, Plot No. 49/75,
Site IV, Sahibabad Industrial Area,
Sahibabad, Ghaziabad,
Uttar Pradesh – 201010, India
GSTIN: 09AAGCK7994N1ZG
